Mareeba Community Housing Company is committed to carrying out repair and maintenance works on tenant properties, in an efficient and timely manner. To facilitate this, we rely on our tenants to report any issues as soon as they become aware of them. To request repairs and maintenance to your accommodation, please contact Mareeba Community Housing Company on (07) 4092 6899 and we will work with the landlord to address the issue.
For any non-urgent maintenance issues or requests please contact the office on (07) 4092 6899 or fill out and return the Maintenance Request Form. These requests are generally attended to within 7-14 days
To report emergency repairs (e.g. a burst water service or gas leak) you should:
As per RTA guidelines, an emergency repair is classified as the following:
All other repairs are considered routine repairs, in which case you should contact our office during business hours. If a tradesperson is arranged and it is not an emergency, the tenant may be charged for the repair. For further information please visit the Residential Tenancies Authority.
If you intend to move out of your rental property you must provide notice in writing. You can do so by filling out and returning the RTA Notice of Intention to Leave to us. If you have any questions or would like to complete this form at the office, please call (07) 4092 6899 or come in to discuss.
See below our routine and exit inspection information.
Routine inspections take place every three months. To prepare, we recommend following the Cleaning Checklist.
Exit inspections take place when you leave your tenancy. We recommend following our Exit Checklist to assist with a hassle-free exit.
Mareeba Community Housing Company believes in the right for tenants and stakeholders to have fair, open and transparent opportunities to make complaints and offer feedback. We are committed to providing our tenants with a consistently high quality of accommodation and customer service.
If you are not satisfied with our delivery of housing and tenancy services, you may make a complaint directly to the appropriate employee (informal) or complain in writing (formal). Complaints will be acknowledged within three days, then investigated and advice provided within 21 days. A complaint may be made in person, telephone, email or in writing to: 212 Walsh St, Mareeba QLD 4880, 07 4092 6899 or firstname.lastname@example.org
You may request a review of a decision made by us, that directly involves our delivery of housing and tenancy services.
If the conflict or grievance is tenancy related and is covered by the Residential Tenancies Act, then the matter should be immediately referred to the Residential Tenancies Authority or a tenant’s advocacy service. This information is outlined the Tenant Information Kit and links to the RTA website.
We are committed to ensuring that the rent management system is sensitive to the needs and circumstances of our tenants. As such, we manage rent payments and rent arrears in a manner which is fair to the tenant, while ensuring that rent is paid as required. We manage rent arrears to both ensure full payment and sustain tenancies wherever possible.
© Mareeba Community Housing Company 2021 We acknowledge the Traditional Owners of this land and pay our respects to the Elders past and present.2021